Prudential are still implementing a recovery plan to address the system-related issues which they have been experiencing.

We are engaging with them at a high level, and the matter has been reported to both the Pensions Regulator and the FCA.

Prudential have written to clients across the UK who are affected by their processing delays.

They currently indicate that it may still take some time to resolve the issues.

Meantime, we are focusing on managing and minimising the impact on our members and employers.


Richard McIndoe


Strathclyde Pension Fund