(Last Updated 16/08/2021)
We are currently working with a much reduced number of staff at Strathclyde Pension Fund Office (SPFO) with the majority of our staff working from home to maintain our service and reduce any unnecessary exposure to COVID-19.
The procedures we have put in place should allow us to remain functional and continue to deliver service to our members and employers with minimal disruption.
Please visit our FAQ Section for Members here in the first instance, as you may be able to find the answer to your enquiry.
For enquires related to the impact of COVID-19 on your LGPS penison please visit here
At present our call centre is open from 08:45am to 4:45pm Monday to Thursday and 08:45am To 3:55am on Friday, though lines may be busy.
You can continue to contact us in the following ways. If you contact us, please provide your full name, date of birth and National Insurance Number.
Do it online: use our online service SPFOnline to update personal details such as Address/Nomination/Bank Details. Sign in or register at https://www.spfonline.org.uk/
Email: email us at firstname.lastname@example.org. We'll get back to you as quickly as we can but there may be a delay in responding
By phone: At present our call centre is open between 08:45 and 15:45 Monday to Thursday and 08:45am To 3:55am on Friday, though lines may be busy.
By mail: we're currently able to receive mail, however, there can be delays in us receiving it. please return documents or forms to us if possible to email@example.com
In person: please do not visit our offices as they are closed to visitors.
We are dealing with enquiries by email as quickly as possible.
We'll update you if there are any other changes. Thank you for your patience.